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Privacy Policy: This privacy policy sets out how Caroline Webley and Caroline Webley Design uses and protects any information that you give Caroline Webley and Caroline Webley Design when you use this website. Caroline Webley and Caroline Webley Design are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Caroline Webley and Caroline Webley Deisgn may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. What we collect We may collect the following information: name contact information including email address demographic information such as postcode, address, telephone number other information relevant to customer surveys and/or offers To find out more about our cookie use, please see our Cookie Policy. What we do with the information We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and you may not have such a fulfilling and seamless shopping experience.. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at caroline @ carolinewebley.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Cookie Policy: What are website cookies? Cookies are small files of information that a web server generates and sends to a web browser. Web browsers store the cookies they receive for a predetermined period of time, or for the length of a user's session on a website. They attach the relevant cookies to any future requests the user makes of the web server. For most websites to function properly, they need certain basic information about their users. To do this, websites may create files known as “cookies”, which are small text files stored on users’ computers. These cookies are designed to allow the website to recognise users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose. Cookies fulfil many different roles. For instance, they are used to remember your preferences on websites you visit often, to store the contents of a shopping basket, to remember your user login details / browsing session, and to help you navigate between pages more efficiently. Some data collected is designed to detect browsing patterns and approximate geographical location to improve user experience. Use of cookies Cookies and other similar technologies may be used to collect anonymised data about your visit. It’s usually possible to stop your browser accepting cookies, or to stop it accepting cookies for a particular website. However, you won’t be able to login to your account on our website or purchase any goods on our website without a cookie in place. All up to date browsers allow you to change your cookie settings. Use the Help option in the browser menu to find out how this works for your browser.

By shopping at Caroline Webley Design you agree to the following: General We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. Contact Information: Caroline Webley Sunnyside 12 Pitt Street Kidderminster Worcestershire UK Tel: 07741 411188 email: caroline @ carolinewebley.co.uk Making a Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. The website is designed not to go to the basket after each selection, so you can stay shopping. Many of our pages have a single add to basket button for your convenience, on these pages you simply add the quantities you want then add to basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Payment for orders is made through Paypal. You do not need an account with Paypal, you can pay using your normal card for the transaction without having to have a Paypal account. An email confirmation of order is sent to you after purchase, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a dispatch notification. Caroline Webley Design sells craft items and handmade items. A full description is available for every item for sale. Payment We accept payment by Paypal. Payment must be made for all orders at the time they are placed, We are unable to hold or reserve stock if payment has not been received. Dispatch We aim to dispatch orders within 3 working days of receipt of payment. We use Royal Mail or Courier, at our discretion to mainland UK, Highland & Scottish Isles, Isle of Man, Northern Ireland, Isle of Wight, Isles of Scilly & The Channel Islands. Please note that during Sale periods, orders may take longer to dispatch due to the high volume that we receive at these times. Please note that we will not accept instructions to leave parcels outside or elsewhere. We will not add notes onto the address labels for the parcel to be left anywhere other than the address. Should the parcel be left outside that is a matter for the delivery service which delivered the item, and you should seek compensation from them only. We request that all parcels are handed to the resident and we are therefore not liable for any theft or damage to items left outside or anywhere other than handing to the address resident. We adhere to Royal Mail’s lost parcel guidelines. Lost parcels will not be resent until 15 working days have lapsed since the parcel was sent. It is the customer’s responsibility to ensure that the correct address is provided in full. We cannot accept claims for missing parcels where an incorrect or incomplete address has been provided. Please note: Stock discrepancies can occur and cannot always be accurate. Returns and refunds If you are not satisfied with your purchase, returns are accepted within 7 working days*. Goods must be returned in their original packaging in a resaleable condition. P&P costs are non-refundable in this instance. Please note that we will not accept liability for loss of goods being returned so we recommend that the necessary insurance (Certificate of Posting or Recorded Delivery) be taken by you. A full refund/exchange will be given on faulty goods or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly goods found to have been used will not be replaced or credited. *Any handmade goods are not refundable, unless faulty. We cannot refund or exchange handmade goods just because you have changed your mind. Any claims for non-delivery must be made within 15 days of purchase. Any claims for shortages must be made within 48 hours of delivery. No claims will be considered after this time. Important Note: Please be aware that some items may contain small parts and are not suitable for children under the age of 3 years. Security The website is protected by SSL - Secure Socket Layer. SSL are protocols for establishing authenticated and encrypted links between networks, and are indicative with the HTTPs in front of the URL. SSL certificates are most commonly used when sensitive information is being exchanged such as credit card details, personal details or passwords. You can be sure Caroline Webley Design has such a certificate in place and any data transferred is done so in a safe and secure manner. Please refer to our Cookie Policy, Privacy Policy, Delivery and Returns for further information.